Privacy policy
Lupita Antistress Studio Privacy Policy.
This Privacy Policy describes how Lupita Antistress Studio (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services from www.lupitaspa.ca (the "Site"). For purposes of this Privacy Policy, "you" and "your" means you as the Services user, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any services, you agree to collect, use, and disclose your information as described in this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access any services.
Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons.
How We Collect and Use Your Personal Information
To provide the Services, we have collected your personal information from various sources over the past 12 months, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any relevant terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details, including your name, address, phone number, and email.
- Order information, including your name, billing address, payment confirmation, email address, and phone number.
- Billing information includes the services you view, put in your cart, or add to your wishlist.
- Customer support information, including the information you choose to include in communications with us, such as when sending a message through the Services.
Some service features may require you to provide us with direct information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other details regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, provide you with requested services, and perform our contract.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
This Privacy Policy will treat all information obtained from third parties. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. We may receive information about you from third parties, including service providers like Shopify, who gather information on our behalf. Our payment processors collect payment details (such as bank account, credit or debit card information, and billing address) to process your payments, fulfill your orders, provide requested services, and execute our contract. When you visit our Site, open or click on emails we send, or interact with our services or ads, we or our partners may automatically gather specific information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Our Privacy Policy will handle any information obtained from third parties. We are not accountable for the accuracy of the information provided by third parties and do not assume responsibility for any third policies or practices.
How We Use Your Personal Information
- Providing Services. We use your personal information to provide you with the Services and perform our contract with you, including processing your payments, fulfilling your orders, and sending notifications to your related account or other transactions.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text, or postal mail and showing you advertisements for our services. This may also include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. It is in our legitimate interests to be responsive to you, provide adequate services, and maintain our business relationship with you.
Cookies
We use Cookies on our website. For specific information about the Cookies we use with Shopify, please see https://www.shopify.com/legal/cookies. The Cookies help us improve our website and services by remembering your actions and preferences, running analytics, and understanding how users interact with the services. We may also allow third parties to use Cookies to enhance the services, products and advertising on our website and other websites.
Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Remember that doing so may negatively impact your user experience and cause some services to work incorrectly or be unavailable. It may also prevent us from sharing information with third parties.
How We Disclose Personal Information
In some cases, we may share your personal information with third parties for legitimate purposes by this Privacy Policy. These cases may include:
- Sharing with vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, and cloud storage).
- Sharing with business and marketing partners, such as Shopify, to offer services and advertise to you.
- Information shared may include basic contact details, certain order information, commercial information (e.g., order and billing information, customer support information), and internet or similar network activity (e.g., Usage Data).
We do not use or disclose sensitive personal information to make inferences about your characteristics.
Security and Retention of Your Information
Please note that no security measures are foolproof, and we cannot guarantee "perfect security." Additionally, any information you send us may need to be more secure while in transit. You should avoid using insecure channels to communicate sensitive or confidential information to us.
The duration of our retention of your personal information depends on various factors, such as whether we need the information to maintain your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on your location, you have certain rights regarding your personal information, but these rights may only sometimes apply in some circumstances. We might decline your request as allowed by law.
- Right to Access/Know: You can request access to your personal information and learn how we use and share it.
- Right to Delete: You can ask us to delete our personal information about you.
- Right to Correct: You can request that we correct any inaccurate personal information we have about you.
- Right of Portability: Sometimes, you can receive a copy of your personal information and ask us to transfer it to a third party.
- Right to Opt out of Sale Sharing or Targeted Advertising: You can direct us not to "sell" or "share" your personal information or opt out of the processing of your data for "targeted advertising."
- Right to Limit and Opt out of Use and Disclosure of Sensitive Personal Information: You can limit our use or disclosure of sensitive personal information.
- Restriction of Processing: You can ask us to stop or restrict the processing of personal information.
- Withdrawal of Consent: If we rely on your consent to process your personal information, you can withdraw it.
- Appeal: If we decline to process your request by replying to our denial, you can appeal.
Managing Communication Preferences: You can opt out of receiving promotional emails at any time using the unsubscribe option in our emails. However, even if you opt-out, we may send non-promotional emails about your account or orders.
You can exercise these rights on our Site or by contacting us using the provided contact details.
We will not treat you differently for exercising any of these rights. We may need to verify your identity before responding to your request. You can designate an authorized agent to make requests on your behalf, but we will need proof of your authorization and may require you to verify your identity. We will respond to your request promptly, as required by law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at 618-103-4098, email us at info@lupitaspa.ca, or visit us at 62 Coulson Ct, Kanata, ON K2K 2X9, Canada.